PROGRAMME
Carel Nolte
CEO | CN&CO & MC
Welcome
10:00
Christo Crafford
Product and Business Development Specialist, TWK Insurance; Change agent
The Biggest Marketing Myths in History
10:40
​The Insurance Apprentice Interview
Khaya Mashologu – 2025 Winner of TIA
& Karabo Mashego – 2026 Winner of TIA
​The Insurance Apprentice Interview with the winner, Karabo Mashego
11:20
Kieren Vels
Managing Director | Inland Region Olea
Brokers' view on the current and future of insurance in SA
11:50
Reuben John
CEO | True Aim
The Future of Claims is Already Here:
From Manual Processing to Autonomous Decisioning
10:05
Lizelle van der Merwe
CEO | FIA
FIA Industry Update
11:15
Robyn Carter
Immediate Past President and EXCO member | IIWC
Insurance Institute of the Western Cape General Update & Happenings
11:40
Carel Nolte
CEO | CN&CO & MC
Closing remarks
12:25
EVENT PARTNER
True Aim
True Aim delivers auditable AI solutions trusted by insurers, brokers, TPAs and warranty providers. Our platform combines the speed and orchestration capabilities of agentic AI with deterministic decisioning for policy interpretation. This allows organisations to scale the automation of intake, triage, fraud intelligence, document processing, workflow orchestration and claims assessment. Humans remain in the loop for complex reasoning and edge cases. Every decision is traceable. Every action is logged. Every outcome can be reviewed, audited and explained.
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