Programme
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Nonnie Mhlungu
SHA
Welcome
10:00

Toby ShapShak
Stuff
The future of work and why change is unavoidable
10:30

Tony van Niekerk
Cover Publications
Media Update
11:00

Zamani Ngidi
AON
A Broker View of the Client Experience
11:20
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Nonnie Mhlungu
SHA
Q&A and closing remarks
12:30
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Wimpie Van Der Merwe
Global Choices and Claims Central
Total Experience Strategy
10:05

Thokozile Mahlangu
IISA
IISA update
10:55

Entertainment
Tankiso Mamabolo
Entertainment segment by Tankiso Mamabolo
11:10

Federica Pisano
GUIDEWIRE
Leveraging Analytics to Transform Claim Processes
11:45
Headline PARTNEr

Global Choices
Global Choices is a B2B company that provides only the best in 24 Hour Insurance Assistance and claim digital solutions for any industry and any audience. Our customised next-generation #insuretech platforms deliver personalised, relevant and timely interactions which add value to any business. These platforms include channels such as web, mobile and contact centre which allow us to engage with our users at any time during any emergency. Allowing us to have the always on’ advantage. Our 24 hour contact call centre provides highly trained case management agents that provide peace of mind regardless of the situation. We add the human touch by treating your customers with absolute care and empathy which provides ease and comfort. Great customer experience is vitally important to Global Choices and we strive for that in every aspect of our business.