Nonnie Mhlungu

SHA

Welcome

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10:00

Toby ShapShak

Stuff

The future of work and why change is unavoidable

10:30

Tony van Niekerk

Cover Publications

Media Update

11:00

Zamani Ngidi

AON

A Broker View of the Client Experience

11:20

Nonnie Mhlungu

SHA

Q&A and closing remarks

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12:30

Wimpie Van Der Merwe

Global Choices and Claims Central

Total Experience Strategy

10:05

Thokozile Mahlangu

IISA

IISA update

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10:55

Entertainment

Tankiso Mamabolo

Entertainment segment by Tankiso Mamabolo

11:10

Federica Pisano

GUIDEWIRE

Leveraging Analytics to Transform Claim Processes

11:45

Global Choices

Global Choices is a B2B company that provides only the best in 24 Hour Insurance Assistance and claim digital solutions for any industry and any audience. Our customised next-generation #insuretech platforms deliver personalised, relevant and timely interactions which add value to any business. These platforms include channels such as web, mobile and contact centre which allow us to engage with our users at any time during any emergency. Allowing us to have the always on’ advantage. Our 24 hour contact call centre provides highly trained case management agents that provide peace of mind regardless of the situation. We add the human touch by treating your customers with absolute care and empathy which provides ease and comfort. Great customer experience is vitally important to Global Choices and we strive for that in every aspect of our business.